1. Introduction
AudiZambia ("we", "us", "our") operates audizambia.com and provides professional vehicle diagnostic services in Lusaka, Zambia. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, book a diagnostic service, or interact with us in any way. By using our services, you agree to the collection and use of information in accordance with this policy.
We are committed to ensuring that your privacy is protected. This policy applies to all information collected through our website, mobile interfaces, WhatsApp communications, email correspondence, and in-person interactions at our diagnostic center.
2. Information We Collect
2.1 Personal Information
When you book a diagnostic service, contact us, or create an account, we may collect the following personal information:
- Identification: Full name, phone number, email address
- Vehicle Information: Make, model, year, VIN (Vehicle Identification Number), mileage, trim/engine variant
- Service Details: Diagnostic level selected, reported symptoms, preferred dates and times
- Payment Information: We do not store credit card details. Payments are processed through secure third-party gateways and we only receive confirmation of transaction completion.
2.2 Automatically Collected Information
When you visit our website, we may automatically collect certain technical information, including:
- IP address, browser type and version, operating system, device type
- Pages visited, time spent on pages, navigation path through the site
- Referring URL, search engine queries that led you to our site
- Screen resolution, language preferences, timezone
This information is collected through cookies and similar technologies (see Section 5) and is used to improve our website and services.
2.3 Diagnostic Report Data
Vehicle diagnostic reports generated during our service contain technical data about your vehicle's control modules, fault codes, and system statuses. This data is stored temporarily for report delivery and then archived securely. Diagnostic reports are linked to your booking and are accessible only to you and authorized AudiZambia staff.
3. How We Use Your Information
We use the information we collect for the following purposes:
- Service Delivery: To process your booking, perform diagnostic services, and deliver your vehicle health report via WhatsApp, email, or our website.
- Communication: To respond to your inquiries, send booking confirmations, reminders, and follow-up messages about your vehicle's diagnostic results.
- Service Improvement: To analyze how our website and services are used, identify areas for improvement, and enhance the overall customer experience.
- Safety and Compliance: To comply with legal obligations, resolve disputes, and enforce our terms of service.
- Marketing: With your consent, we may send you promotional communications about new services, special offers, or automotive tips. You can opt out at any time.
4. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: We may share information with trusted third-party service providers who assist us in operating our website, processing payments, or delivering services (e.g., email service providers, hosting providers). These parties are contractually obligated to protect your data.
- Legal Requirements: We may disclose information if required by law, court order, or governmental regulation.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
- With Your Consent: We may share information with third parties when you have given us explicit consent to do so.
Your diagnostic report data is never shared with third-party workshops, parts suppliers, or insurance companies without your explicit written consent.
5. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us remember your preferences and understand how you use our site.
Types of cookies we use:
- Essential Cookies: Required for the website to function properly (e.g., session management, cookie consent preference). These cannot be disabled.
- Analytics Cookies: Help us understand how visitors interact with our website by collecting anonymized usage data (e.g., Google Analytics). These are only set with your consent.
- Functional Cookies: Remember your preferences and settings (e.g., AI assistant API key stored locally). These are set with your consent.
You can control cookie preferences through our cookie consent banner or through your browser settings. Disabling certain cookies may affect the functionality of our website.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- SSL/TLS encryption for all data transmitted between your browser and our servers
- Secure storage of personal data with access restricted to authorized personnel
- Regular security assessments and updates to our systems
- Secure disposal of data that is no longer required
While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to maintaining industry-standard protections.
7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law. Specifically:
- Booking records: Retained for 3 years for service history and warranty purposes
- Diagnostic reports: Retained for 3 years and accessible to you upon request
- Communication records: Retained for 1 year
- Website analytics data: Retained for 26 months (Google Analytics default)
You may request early deletion of your data by contacting us directly.
8. Your Rights
Under applicable data protection laws, you have the right to:
- Access: Request a copy of the personal data we hold about you
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Request deletion of your personal data, subject to legal retention requirements
- Objection: Object to the processing of your data for marketing purposes
- Data Portability: Request your data in a structured, machine-readable format
- Withdraw Consent: Withdraw consent for any data processing based on your consent at any time
To exercise any of these rights, please contact us at info@audizambia.com. We will respond to your request within 30 days.
9. Third-Party Links
Our website may contain links to third-party websites, including the mechanic directory, external resources, and social media platforms. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
10. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will take steps to delete that information.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on this page with a revised "Last updated" date. We encourage you to review this policy periodically.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
- Email: info@audizambia.com
- Phone: +260 973 126 313
- Address: Lusaka, Zambia
- Website: audizambia.com